Refund Policy

Last updated: October 22, 2026

1. Who processes payments

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments, billing support and any refunds. Your purchase is also subject to the Paddle Buyer Terms; Paddle may issue a refund at its own discretion under those terms.

2. No refunds for subscription periods

• Subscription payments, including the first payment and each renewal, are non-refundable.
• We don't offer refunds or credits for partial months, unused time, or periods in which you didn't use Walltide Pro.
• You can try the free version of Walltide before you subscribe.

3. When we do refund

• You were charged twice for the same period, or charged by mistake.
• You were charged after you had already cancelled.
• A technical problem on our side stopped Walltide Pro from working and we couldn't fix it within a reasonable time.
• A refund is required by applicable law.

To ask about any of these, email walltide.app@gmail.com with the email address you used to buy and, if you have it, your order number. You can also contact Paddle at paddle.net. Approved refunds go back to your original payment method, usually within 5–10 business days.

4. Cancelling

You can cancel anytime from Walltide → Settings → Account → Manage subscription, or through your Paddle receipt. Cancelling stops future renewals, and you keep Pro until the end of the period you've already paid for. Cancelling doesn't refund the current period.

5. Right of withdrawal (EU/UK customers)

Walltide Pro is digital content supplied immediately after purchase. By completing your purchase you ask us to start supplying it right away and acknowledge that you lose your 14-day right of withdrawal once access to Walltide Pro begins. This doesn't affect any other statutory rights you have as a consumer.

6. Questions

Email walltide.app@gmail.com. We usually reply within 2 business days.